Privacy Policy &
Code of Conduct

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Responsibility

Seabreeze Direct Primary Care LLC ("the Practice" or "We") is committed to protecting the privacy of your medical information. Your care/treatment is recorded in a medical record that is considered protected health information ("PHI"). To best meet your medical needs, We share your PHI with the providers and facilities involved in your care. We share your information only to the extent necessary to collect payment for services We provide and to conduct our business operations. Practice staff is trained to be sensitive to the privacy and confidentiality of your PHI. Except as outlined below, We will not use or disclose your PHI for any other purpose unless you have signed a Medical Record Release Authorization form.

Uses and Disclosure of Your PHI

We may use and share your PHI in the following ways without requiring your authorization. It should be noted that while not every use or disclosure will be listed, each of the ways we are permitted to use or disclose information will fall into one of the following areas:

• To provide, coordinate or manage your medical treatment and services. For instance, providers involved in your care will use information in your medical record to plan a course of treatment for you that may include procedures, medications, tests, etc. We may also disclose your PHI to institutions and individuals outside of the Practice that are or will be providing treatment to you.
• To bill and receive payment for the treatment and services you received. For instance, we may forward information regarding your medical procedures and treatment to your employer to arrange payment for the services provided to you, or we may use your information to prepare a bill to send to you or to the person responsible for your payment.
• To run our practice, improve your care, and contact you when necessary. For example, we may use your PHI in order to conduct an evaluation of treatment and services we provide.
• We may use your PHI to remind you about appointments and from time to time, to communicate with you about treatment alternatives and other health-related benefits and services that may be of interest to you.
• For workers' compensation or similar programs.
• For public health safety issues such as preventing disease, helping with product recall, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence.
• For a health oversight agency.
• In response to a court order, subpoena, or warrant and to law enforcement officials in certain limited circumstances.

Rights That You Have

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

• You can ask to see or get an electronic or paper copy of your medical record by filling out a Medical Record Authorization form and submitting it to our office. We will provide a copy of your medical record within 30 days of your request.
• You can ask us to correct your medical record if you think it is incorrect or incomplete. You will need to complete a Health Information Amendment form and submit it to our office. We may decline your request, but we'll tell you why in writing within 60 days.
• You can ask us not to share certain medical record information for treatment or payment.
• You can ask us to communicate with you by email or standard SMS messaging.
• You can ask us to contact you in a certain way or at a certain location.
• You can ask for an accounting of the times we have shared your medical record for the last 6 years, who we shared it with and why.
• You can ask for a paper copy of this notice at any time.
• You can choose someone to whom information may be disclosed, or if someone is your legal guardian, that person can make choices about your medical record.

Breach Notification

We are required to notify you in writing of any breach of your unsecured PHI as soon as possible, but in any event, no later than 60 days after we discovered the breach.

At times it may be necessary for us to provide your PHI to one or more outside persons or organizations who assist us with our payment/billing activities and healthcare operations. In each case, we require these business associates and any of their subcontractors to appropriately safeguard the privacy of your information.

Our Notice of Privacy Practice

We are required by law to maintain the privacy of our patients' PHI. We are required to abide by the terms of this Notice of Privacy Practice so long as it remains in effect. We reserve the right to change the terms of this Notice of Privacy Practice as necessary. You may receive a copy of any revised notice at any of our clinic locations.

Complaints

If you have any questions about this Notice or if you think that we have not respected the privacy of your protected health information, please do not hesitate to contact the Practice by email at the following address:

Code of Conduct

To provide a safe and healthy environment, Seabreeze Direct Primary Care LLC ("Practice") expects patients, their family members, and others who are present during Practice's treatment of Patient to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of Practice's provider ("Provider"). Accordingly, Practice has the following expectations of Patient ("you"):

• Provider will discontinue a Patient visit if required personnel are not present, such as Patient's legal guardian, or if during a home visit there are safety concerns or interference caused by pets or other individuals.
• If you have any questions about the care you received from Practice and Provider or are unhappy with the service received, please speak to Provider prior to their departure. If the services were rendered through telemedicine, please send a text to Provider, or send an email to Practice so that any clarifications about your care or the services you received can be addressed.
• Practice strives to provide all patients with the necessary time and quality of care they deserve. In order to accomplish this, Practice requests that you communicate all issues that you wish to discuss with Provider at the time your appointment is scheduled. This will ensure that an appropriate amount of time can be allotted to address your concerns. Failure to do so may result in Practice scheduling you for another visit.
• Questions about the program services, agreements, and fees should either be discussed over the phone with Provider or addressed in an email sent to Practice at: info@seabreezedpc.com. Patient may also discuss these issues when they come into the office for an appointment.
• Practice follows a zero-tolerance policy for aggressive or harassing behavior directed by patients and/or their family members or friends against Provider or other Practice representatives.
• Please be courteous with the use of your cell phone and other electronic devices. When Provider arrives for Patient's visit, please set the ringer to vibrate before storing away.
• Audio or visual recording of visits are not permitted.

The Following Behaviors Are Prohibited

• Displaying firearms or any weapon
• Intimidating or harassing behavior toward Provider or other Practice representatives
• Making threats of violence through phone calls, letters, voicemail, email, or other forms of written, verbal, or electronic communication
• Physically assaulting or threatening to inflict bodily harm
• Making verbal threats to harm or destroy property
• Making menacing or derogatory gestures
• Making racial or cultural slurs or other derogatory remarks

Violations of any of the aforementioned policies will subject Patient to termination from Practice.